Privacy Policy
Our website address is: https://www.thriveatgoa.com.
This Privacy Policy describes the practices of Thrive* regarding the collection, use, and disclosure of your information. By visiting our website at www.thriveatgoa.com, you agree to the terms of this policy.
Information We Collect
Thrive* collects information to operate effectively and enhance your experience with our services. The type of information collected varies based on your interactions with Thrive* and the services you utilize. Examples of information we may collect include:
- Contact information (such as name, email address, mailing address, and phone number);
- Payment information (including payment card numbers, billing address, and bank account information);
- Demographic data (such as age, gender, country, and preferred language);
- Information related to your reservation, stay, or visit to a property (including the date of arrival and departure, facilities used);
- Information necessary to fulfill your special requests and/or specific accommodations;
- Copies of your correspondence if you contact us;
- Your interests and preferences;
- Information collected through the use of closed circuit television systems, and other security systems; and
- Information related to your use and interaction with our website.
Certain information you provide may be classified as sensitive personal information under applicable privacy laws (e.g., food allergies, medical conditions, biometric information, location data). We only process sensitive personal information as permitted or required by applicable law.
We collect the above information in a variety of ways, including:
- Information You Give Us: We receive and store information you enter on our website or give us in any other way. You decide how much information to share with us in most cases, but not sharing required information may limit your ability to engage in certain activities, such as payment information required to complete your reservation. If you submit any personal information relating to another person (e.g., if you make a reservation for another individual), you represent that you are authorised by that person to do so and to permit us to use the information in accordance with this Privacy Policy. You also represent that the information you provide is accurate.
- Automatic Information: When you use or interact with our website and/or use any apps that we may make available on our website, we receive and store information generated by your activity and information automatically collected from your browser or mobile device. For example, like many websites, we obtain certain information when your web browser accesses our website including your IP address, browser type, operating system, mobile network data, pages viewed and access times. This information helps us to communicate with our customers and better understand them.
- Security Systems: When you visit our property, information may be collected about you through closed circuit television systems, and other security systems.
- Information from Other Sources: We may receive information about you from other sources, such as public databases, joint marketing partners, and other third parties. This may include information from your travel agent, airline, credit card, and other partners.
- Age Limitations: Thrive* does not knowingly collect personally identifiable information from our websites from any person under the age of 18. Thrive* may collect personally identifiable information from people under the age of 18 as part of the guest registration process, but always with the consent of such person’s parent or guardian.
Use of Your Information
Thrive* collects and uses your information for various purposes, including::
- Fulfillment of Reservation and Other Purchases: We may process information relating to transactions that you enter into with us and/or through our website (“transaction data”). The transaction data may be processed for the purpose of completing your room reservation, supplying the purchased goods and services, customizing our services to your preferences, seeking your feedback on your stay at our properties, and keeping proper records of those transactions.
- Response to Inquiries: We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. The correspondence data may be processed for the purposes of communicating with you and record-keeping.
- Internal Business Purposes: For our internal business purposes, such as data analysis, audits, developing new products, enhancing the website, improving our services, identifying usage trends and visiting patterns, determining the effectiveness of our promotions, and meeting contractual obligations.
- Administrative and Other Communications: To send important information regarding our website, changes to our terms, conditions, and policies, or other administrative information (e.g., information about your travel reservations, such as reservation confirmations).
- Marketing and Promotions: To communicate news and promotions to you relating to Thrive*-related products and services and other products and services we think may be of interest to you, and to operate sweepstakes, contests, or other marketing or promotional activities.
- Safety and Security: To maintain your safety and security as well as that of other guests and personnel, while you visit our managed hotels and residences.
- Legal Compliance: Adhering to legal and regulatory requirements, court orders, and other legal processes.
- Additional Uses: We may also use your data in other ways as described to you when you provide such information to us.
The legal basis for processing your personal information includes your consent, the provision of requested services, legitimate interests, and compliance with applicable laws.
Cookies and Tracking Technologies
We utilize cookies and web beacons to collect information about users over time. Third parties may also collect personal information through these methods.
Sharing of Your Information
As an international company and with the global geographical diversity of our business, it is essential that we share information with other parties in order to provide you with and to maintain the best possible service. The specific kind of information we share will depend on the context of your interactions with Thrive*, and the services you use. Accordingly, your personal information may be shared with the following parties insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy:
- Affiliates: to any affiliates of the Thrive*; to the representative or travel advisor that has supplied us with your personal information (for example, your travel agent, personal assistant, employer or spouse who has provided us with your details). The name and contact details of such representative or travel advisor will differ on a case-by-case basis. Please contact your representative or travel advisor for any questions relating to the processing of your personal information by such representative or travel advisor;
- Consent-Based Sharing: Sharing with third parties not affiliated with Thrive* when you provide consent.;
- Service Providers: Sharing with trusted business partners for processing and analytics in accordance with our Privacy Policy.
- Marketing Partners: Engaging third-party marketing partners to enhance user experience and communication relevance.;to third party service providers (such as Facebook or Google) to (i) provide us with analytics so we can evaluate and improve our products and services, (ii) to help us identify existing and potential guests and customers similar to our audience, and (iii) help us to segment and understand our audience by providing additional information so that we can send the most relevant and targeted communications possible.
- Operational Partners: Sharing with organizations operating spas, restaurants, health clubs, and other outlets at our properties. ;
- Legal Obligations: Disclosing information as required by law, to protect the rights of Thrive*, our users, or the public, or during the sale of business operations or assets.; and to any third parties to the extent necessary with respect to a sale of all or part of our business operations or assets.
International Data Transfers
As an international company and with the global geographical diversity of our business, it is essential that we share information across multiple jurisdictions in order to provide you with and to maintain the best possible services. By using and/or purchasing our goods and services, we may transfer your personal information across multiple jurisdictions. Accordingly, insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy, we may transfer and store your personal information:
- in or to Singapore, the Republic of India and the United Arab Emirates, where our operational, coporate or affiliate offices are located;
- in such other countries and territories where our third party service providers, advisors, partners and consultants are located, which changes from time to time.
See section 4 for more information on the above transfers. Such transfers may be to a country or territory which may not provide the same level of privacy protection as that provided by the country or territory in which the information was collected but we will take reasonable steps (such as entering into data transfer agreements based on the European Commission model clauses or clauses approved by other major regulators) to ensure that while your personal information is within our control, we will handle your personal information using reasonable security and confidentiality procedures to keep your personal information secure and confidential.
Data Security
We implement reasonable administrative, organisational and technical safeguards and security measures to protect personal information within our control from unauthorized access, acquisition, disclosure, destruction or alteration, accidental loss, misuse or damage. We regularly review and monitor such safeguards and security measures./ We employ reasonable administrative, organizational, and technical measures to protect your personal information from unauthorized access, disclosure, destruction, or alteration.
Data Retention
To the extent permissible by applicable law, we will retain your personal information for such period as necessary to satisfy or to fulfill the following:
- the purposes for which that personal information was provided,
- an identifiable and ongoing business need, including record keeping,
- a specific legal or regulatory requirement, and/or
- a requirement to retain records that may be relevant to any notified regulatory investigations or active legal proceedings.
We retain your personal information only as necessary to fulfill the purposes for which it was collected, to meet ongoing business needs, and to comply with legal or regulatory requirements. Upon expiration of the retention period, personal information will be securely deleted or anonymized.
Your Rights and Inquiries
Our Data Protection Officer will be happy to answer any concerns or queries you may have relating to the use or storage of your personal data. Your principal rights (depending on applicable law) include: (a) the right to access; (b) the right to rectification; (c) the right to erasure; (d) the right to restrict processing; (e) the right to object to processing; (f) the right to data portability; (g) the right to complain to a supervisory authority; (h) request that the rules on processing of your personal information are explained and (i) the right to withdraw consent. You can contact our Data Protection Officer at info@thriveatgoa.com
Third Part Links
Links to third-party websites do not imply any endorsement or association with Thrive*. We are not responsible for the content or activities of third-party websites
Changes to This Privacy Policy
This privacy policy is subject to change from time to time. The effective date of this current privacy policy is set out at the end of this document. Your continued use of this website constitutes your acceptance of the current terms outlined in this privacy policy.
